Privacy Policy

Effective Date: June 2024

Welcome to BestShieldAsset. Your privacy and the security of your information are at the heart of our business. This Privacy Policy explains how we collect, use, disclose, protect, and store your personal data when you use https://bestshieldassets.com and all related platforms (the “Service”). By using our Service, you consent to this Policy. If you do not agree, please do not use our Service.

1. Information We Collect

• Personal Identifiers: Full name, date of birth, government ID/passport, signature, nationality, occupation, and residential address.
• Contact Information: Email, phone number, alternative contact details, and emergency contact (if required).
• Account & Transaction Data: Usernames, login history, wallet addresses, linked accounts, investment records, withdrawal requests, financial statements, referral history, payment cards, bank account info.
• Identity Verification Data: Photos, selfies, biometric information, liveness check results, video or audio calls (for compliance/KYC).
• Device & Technical Data: Device ID, browser user agent, language, OS, location, access times, referring URLs, cookies, analytics IDs, and mobile advertising IDs.
• Usage Data: Pages viewed, actions taken, session duration, clickstream data, chat logs, customer support requests, poll responses, and marketing preferences.
• Marketing & Survey Data: Information you give us in surveys, feedback, contests, or when joining webinars or campaigns.
• Job Applicant Data: CV/resume, references, interview notes, assessment results (only for applicants).
• Information from Third Parties: Data from payment processors, identity providers, public records, social media (if you link accounts), or partners for fraud prevention and compliance.

2. How We Use Your Information

• To register and administer your account, verify your identity, process transactions, and facilitate investments.
• To comply with anti-money laundering (AML), know-your-customer (KYC), counter-terrorist financing (CTF), tax, and regulatory obligations.
• To monitor, investigate, and prevent fraud, suspicious activity, or violations of our terms.
• To deliver customer service, respond to queries, and resolve disputes.
• To personalize your experience, recommend services, and tailor our content, ads, and offers.
• To improve and optimize our website, mobile app, and services.
• To communicate company news, product updates, new features, or promotional offers—according to your preferences.
• To analyze aggregate user trends and usage for security, business intelligence, and product development.
• To conduct audits, compliance reviews, and meet legal or contractual requirements.
• To enforce our agreements, protect our property, and defend against legal claims.
• For recruitment and employment purposes (applicants only).
• To comply with court orders, subpoenas, investigations, or lawful requests by authorities.
• For any other purpose disclosed to you, or with your consent.

3. Automated Decision-Making & Profiling

We may use automated tools to detect fraudulent activity, assess creditworthiness, or comply with regulatory screening. These algorithms may affect your ability to use certain services or participate in investments. You can request human review of any automated decision that significantly affects your rights.

4. Legal Bases for Processing (GDPR/International Law)

• Consent (where required by law)
• Performance of contract
• Legal obligations
• Legitimate business interests
• Vital interests (e.g., for safety or emergencies)

5. How We Share & Disclose Information

• Service Providers & Contractors: Payment processors, cloud hosting, marketing partners, analytics providers, KYC/AML vendors, IT, and legal advisors.
• Affiliates & Group Companies: Within our corporate group for operational or regulatory purposes.
• Business Transfers: In connection with mergers, acquisitions, restructuring, bankruptcy, or asset sales.
• Law Enforcement & Legal Requirements: To comply with legal process or government requests, enforce our rights, or protect users and the public.
• Other Users: Where required by service features (e.g., referrals, shared transactions) or your instructions.
• With Your Consent: For any other disclosure not listed here, we will get your permission.
• Aggregated/Anonymized Data: Shared for research, analytics, or reporting purposes.

6. Marketing & Analytics

• We may send you marketing, promotional, and service-related emails, SMS, or push notifications. You can opt out anytime via your profile or “unsubscribe” links.
• We use analytics providers (e.g., Google Analytics, Hotjar) and ad networks for behavioral advertising. Data shared may include IP address, device info, location, and browsing habits, but not sensitive personal identifiers.
• Third parties may use cookies, pixels, and web beacons. See our Cookie Policy for full details.

7. Data Retention

• We retain your personal data for as long as you have an account, and as necessary for tax, regulatory, legal, security, and business requirements.
• Data may be retained after account closure as required by law (e.g., anti-fraud, anti-money laundering).
• We securely delete or anonymize data when it is no longer needed.

8. International Transfers

We may transfer your data outside your home country (including to the US, UK, EU, or other regions) for storage or processing by our affiliates, partners, or providers. We take steps to ensure adequate data protection as required by applicable laws (such as standard contractual clauses).

9. Data Security

• We use physical, technical, and organizational safeguards including strong encryption, firewalls, intrusion detection, and regular security reviews.
• Access to your data is limited to authorized personnel and contractors with strict confidentiality obligations.
• While we take all reasonable steps, no online service is completely secure. Please protect your own account credentials.

10. Data Breach Notification

In the event of a data breach that affects your information, we will promptly notify you and relevant authorities as required by law. Our response plan includes investigation, containment, and transparent communication.

11. Your Privacy Rights

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion or anonymization of your data, subject to legal limits.
• Restriction: Restrict or object to certain data processing.
• Portability: Request a copy of your data in a machine-readable format.
• Marketing Opt-Out: Opt out of marketing communications at any time.
• To exercise these rights, email support@bestshieldassets.com.
• We may require verification of your identity before acting on your requests.

12. Rights for California, EU, and International Users

• California residents have specific rights under the CCPA, including the right to know, delete, and opt out of data sales.
• EU/EEA users have additional GDPR rights, including the right to lodge a complaint with a supervisory authority.
• If you have questions about your rights, contact us.

13. Children’s Privacy

Our Service is not directed to, and we do not knowingly collect data from, children under 18. If we discover such data, we will promptly delete it.

14. User Responsibilities

• Keep your login credentials safe. Do not share your password or PIN with others.
• Promptly notify us of any unauthorized access or suspicious activity on your account.
• Only provide accurate, current, and complete information to us.
• Update your profile to keep your contact and identification data current.

15. Third-Party Links & Services

Our Service may contain links to third-party sites or services. We are not responsible for the privacy or security practices of these external platforms. Please review their privacy policies before engaging.

16. Policy for Job Applicants

If you apply for a job with us, we use your personal data only for recruitment, hiring, and compliance. Unsuccessful applications are deleted after a reasonable period unless you request otherwise.

17. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Major changes will be posted on this page and communicated via email or Service notification.
• Your continued use of our Service after updates means you accept the new policy.

18. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee our compliance and handle data-related requests or complaints. For inquiries, email dpo@bestshieldassets.com.

19. Consent

By using our Service or submitting your personal data, you consent to the terms of this Privacy Policy and the processing of your information as described herein.

20. Contact Us & Complaints

For questions, requests, or complaints about this Privacy Policy or our data practices:
Email: support@bestshieldassets.com